The Message Behind the Words: It’s How You Say It

Please sign up for the course before starting the lesson.

It's How You Say It looks into the reasons why, at times, someone takes offense at something you’ve said and you have no idea why? Maybe it’s just the opposite and you have been misunderstood. The way you say something can be more important and have a greater impact than the words you use. This is much more extensive than verbal communication skills alone though. The intent behind the words we try to convey may be in opposition to the messages being perceived. They are often not in sync at all.

Lesson tags: It’s How You Say It
Back to: The Message Behind the Words: It’s How You Say It